FAQ

Orders

All coaster sets, mouse pads, mugs, and notebooks ship within 2-4 business days. From there, it will take approximately 2-5 business days for First Class Mail to be delivered within the US and approximately 4-21 business days for international orders depending on the selected shipping method and the Customs Department for each country.

Instant downloads including clip art, downloadable prints, etc are not physical item and will be available for download after purchase. No physical item will be shipped.

Questions? Please contact us.

Unused and undamaged orders may be returned within 14 days of receipt for a refund. Please notify us prior to shipping your item. Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable.Return shipping costs are the responsibility the customer.Used, damaged, final sale, custom, personalized and instant download items cannot be returned.

To exchange, you must return the original item(s) and place a new order. The original payment will be refunded for the first order.

Refunds will be issued to the original form of payment. Please wait 2 -4 business days for the funds to post to your account.

If you have questions regarding your order please feel free to contact us!

Little Hawthorne accepts payment via Paypal, along with all major credit cards.

This happens sometimes and we will do our best to help. It is the customers responsibility to provide the correct shipping address at the time of purchase. If you have provided an incorrect address, please contact us immediately so we can make the necessary changes prior to shipping. Once shipped, we cannot retrieve the item(s) from the postal service.

It is the customers responsibility to ensure that their address is verified as deliverable by the postal service in the area. If the address provided is deemed undeliverable by the postal service and is returned to sender, we can attempt another shipment at the customer’s request. The customer will be responsible for additional shipping fees.

Instant Downloads

An instant download is a digital file that is available to the purchaser within minutes of placing an order. This digital file may contain images, graphics or documents, etc for personal and/or commercial use depending on the license purchased/paired with the file.

Terms of Use:

  • For personal use only, unless a commercial use license is purchased. A separate commercial use license must be purchased for each design purchased.
  • Our work must be incorporated into your own artwork as a smaller aspect to an overall larger design.

Prohibited Use:

  • You may not claim our work as your own.
  • You may not sell our work as-is.
  • Sell as a part of any other clipart, scrapbook paper or stickers.
  • Share, transfer, or redistribute it in any other way on its own, even for free.
  • Use in an artwork or product where the item contributes to the core value of the artwork being sold.

Commercial Use:

  • If the usage of our product is part of the process of you making money, whether directly or indirectly, it is considered a commercial use. Please follow all guidelines for commercial use starting with purchasing a Commercial Use License from our store.

For a full review of our policy, please view the document here.

After placing your order, your files will be made available to you on our site.

You have access to one (1) download per purchase so please ensure that you save the file(s) to a device you will have access to.

For the best results, print on quality photo paper, heavy card stock with adequate amount of ink in your printer.
You can also take the file to a print shop or copy center for printing.

All prints, clip art, graphics are sized as-is but can be manipulated to be a larger or smaller size by the purchaser with the use of a graphics software program (Photoshop, Microsoft Powerpoint, etc).

Additional Questions

Yes! Some of our items are available for wholesale. Please complete the contact form here and provide us with the following information:

  • Name
  • Company name and website
  • Items you’re interested in

After receiving your message, we will contact you as soon as possible.

Yep! Please be sure to give credit and link back to this site. Thanks so much!